What is an User Experience?
Definition
Overall user satisfaction with software determined by usability, interface design, performance, accessibility, and support quality. User experience (UX) impacts adoption rates, productivity, training costs, and user satisfaction scores."
Why This Matters
User experience encompasses usability, interface design, performance, and support. Positive UX drives adoption; poor UX drives resistance. Thoroughly test UX during evaluation.
Related Terms
Showing semantically related terms from our RFP knowledge graph. Priority connections are highlighted.
Essential Connections
User Interface
Software Features & Capabilities
The visual elements and interactions users experience including navigation, forms, dashboards, and workflows.
Usability
Software Features & Capabilities
Ease of use and learnability of software measured by task completion time, error rates, user satisfaction, and learning curve.
User Adoption
Implementation & Deployment
The rate and extent to which end users actively use new software measured by login frequency, feature utilization, and workflow completion.
Training Program
Implementation & Deployment
Structured education to enable user proficiency including live sessions, recorded videos, documentation, certification programs, and ongoing learning resources.
Change Management
Implementation & Deployment
The process of preparing and supporting individuals and teams through organizational change including communication plans, stakeholder engagement, resistance mitigation, and adoption tracking.
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