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Implementation & Deployment

What is a Kickoff Meeting?

Definition

Initial meeting to launch implementation project, align stakeholders, and establish working relationships. Kickoff meetings introduce project teams, review scope and timeline, clarify roles and responsibilities, establish communication protocols, confirm technical requirements, review risks, and set expectations. This meeting transitions the relationship from sales to implementation, ensuring all parties understand project objectives, success criteria, escalation procedures, and next steps before deployment begins.

Why This Matters

Kickoff meetings transition relationships from sales to implementation. This meeting aligns expectations, establishes working relationships, confirms technical requirements, and sets project cadence. Poor kickoffs create confusion and misalignment that plague entire implementation. Kickoffs should establish communication protocols, escalation procedures, decision-making authority, and change management processes before deployment begins.

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