How Does Field Service Management Work?
Definition
Software coordinating mobile technicians including work order management, dispatch optimization, route planning, mobile access, parts inventory, and customer communication. FSM platforms improve first-time fix rates, reduce travel time, and enable real-time technician visibility."
Why This Matters
Field service management coordinates mobile technicians through work order management, dispatch optimization, and route planning. FSM improves service efficiency and provides operational visibility.
Related Terms
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Essential Connections
Ticketing System
Software Features & Capabilities
Software tracking customer issues from submission through resolution with unique identifiers, priority assignment, workflow automation, agent assignment, and status updates.
Mobile Support
Software Features & Capabilities
Software access and functionality on smartphones and tablets through responsive web design, native iOS/Android apps, or progressive web apps.
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Related RFP Templates
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