What is a Chatbot?
Definition
AI-powered conversational agents handling customer inquiries through automated responses based on natural language processing and knowledge bases. Chatbots deflect support tickets, qualify leads, provide 24/7 assistance, and escalate complex issues to humans."
Why This Matters
Well-designed chatbots handle routine inquiries continuously, qualify leads, and escalate complex issues. Effective chatbots improve response times while reducing support costs. Poorly designed chatbots can frustrate users.
Related Terms
Showing semantically related terms from our RFP knowledge graph. Priority connections are highlighted.
Essential Connections
Live Chat
Software Features & Capabilities
Real-time messaging software enabling website visitors to chat with support or sales teams.
Natural Language Processing
Software Features & Capabilities
AI technology enabling computers to understand, interpret, and generate human language through text analysis, sentiment analysis, entity recognition, and language translation.
Customer Support
Software Features & Capabilities
Software enabling service teams to assist customers through ticketing, knowledge bases, live chat, chatbots, and self-service portals.
AI Capabilities
Software Features & Capabilities
Artificial intelligence and machine learning features including predictive analytics, natural language processing, recommendation engines, automated decision-making, and intelligent automation.
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Related RFP Templates
These 3 templates include questions about chatbot