What is a Live Chat?
Definition
Real-time messaging software enabling website visitors to chat with support or sales teams. Live chat platforms offer canned responses, file sharing, co-browsing, chatbot automation, and integration with CRM and help desk systems."
Why This Matters
Live chat engages website visitors during active browsing sessions. Response speed significantly impacts conversion rates. Live chat is particularly valuable for complex sales cycles.
Related Terms
Showing semantically related terms from our RFP knowledge graph. Priority connections are highlighted.
Essential Connections
Customer Support
Software Features & Capabilities
Software enabling service teams to assist customers through ticketing, knowledge bases, live chat, chatbots, and self-service portals.
Chatbot
Software Features & Capabilities
AI-powered conversational agents handling customer inquiries through automated responses based on natural language processing and knowledge bases.
Help Desk
Software Features & Capabilities
Customer support software managing service requests through ticket systems, knowledge bases, automated routing, SLA tracking, and multi-channel support (email, chat, phone).
Natural Language Processing
Software Features & Capabilities
AI technology enabling computers to understand, interpret, and generate human language through text analysis, sentiment analysis, entity recognition, and language translation.
Showing 4 semantically related terms ·Browse all 200 terms
Related RFP Templates
These 1 template include questions about live chat