Free Template
Help Desk Software
150-175 expert questions
Service-Heavy
15 AI Questions
Help Desk Software RFP Template
150-175 questions
Support tickets piling up in agent queues while customers wait hours for responses directly impacts retention and renewal rates. This template finds platforms that distribute work intelligently and prevent SLA breaches.
What's Included
Complete RFP structure with all essential sections:
- Company Information & Background (15 questions)
- Product Functionality & Features (50 questions)
- Implementation & Support (55 questions)
- Security & Compliance (25 questions)
- AI Capabilities & Integration (15 questions)
Key Questions Included in This Template
Related Templates
Service-Heavy
Customer Service Automation Software RFP Template
Notable Companies
Zendesk
Freshdesk
ServiceNow
Product: 50
Security: 25
AI: 15
Service-Heavy
Master Data Management Software RFP Template
Notable Companies
Informatica MDM
SAP MDG
Profisee
Product: 50
Security: 25
AI: 15
Service-Heavy
Field Service Management Software RFP Template
Notable Companies
ServiceTitan
FieldAware
Jobber
Product: 50
Security: 25
AI: 15
Free Download
Get Instant Access
Download this template in seconds
Secure
Instant
500+ users