What are Customization Options?
Definition
The ability to modify software appearance, workflows, fields, reports, and automation to match organizational processes. Customization options range from configuration (no-code), custom fields (low-code), to API-based extensions (full-code) with varying complexity and maintenance requirements."
Why This Matters
Customization capabilities determine whether software adapts to your processes or you adapt to the software. Available customization including configuration, custom fields, and workflow automation should match your requirements. Extensive customization can create maintenance complexity.
Related Terms
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API
Software Features & Capabilities
Application Programming Interface - a set of protocols enabling software applications to communicate and exchange data.
Implementation Methodology
Implementation & Deployment
The vendor's structured approach to deploying software including project phases, milestones, deliverables, and success criteria.
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