What is an Automation?
Definition
Technology executing repetitive tasks without human intervention including workflow automation, process automation, and robotic process automation (RPA). Automation reduces errors, saves time, ensures consistency, and allows staff to focus on high-value activities."
Why This Matters
Automation eliminates repetitive manual tasks, reduces errors, and enables focus on higher-value work. However, automating flawed processes simply accelerates those flaws. Process optimization should precede automation.
Related Terms
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AI Capabilities
Software Features & Capabilities
Artificial intelligence and machine learning features including predictive analytics, natural language processing, recommendation engines, automated decision-making, and intelligent automation.
Integration Capabilities
Software Features & Capabilities
The ability of software to connect with existing systems through APIs, webhooks, native integrations, or third-party platforms like Zapier.
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Related RFP Templates
These 3 templates include questions about automation