What is an Uptime Guarantee?
Definition
Vendor commitment to system availability expressed as percentage uptime (e.g., 99.9% = 8.76 hours downtime/year). Uptime guarantees are enforced through SLAs with financial penalties or service credits when availability falls below committed thresholds."
Why This Matters
Uptime commitments define system availability expectations. Higher uptime percentages mean less downtime—critical for business-essential systems. Verify penalties or credits when uptime commitments aren't met.
Related Terms
Showing semantically related terms from our RFP knowledge graph. Priority connections are highlighted.
Downtime
Implementation & Deployment
Period when system is unavailable for use due to maintenance, failures, or incidents.
Technical Support
Implementation & Deployment
Vendor assistance for troubleshooting, bug fixes, and system issues provided through ticketing systems, phone, chat, or email.
Disaster Recovery
Security & Compliance
Plans and procedures for restoring IT systems and data after catastrophic events including backup strategies, recovery time objectives, recovery point objectives, and business continuity plans.
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